Join Disha Mittal as she shares how thoughtfully designed services can transform user experiences. With engaging stories from Vienna's metro system to public sector inefficiencies, she highlights the importance of understanding users' mental maps and designing intuitive, user-centric services. A must-watch for innovators and designers!
Disha is a dynamic service designer and dedicated design educator based in London. With a diverse portfolio spanning consulting big private sector organisations and working in the UK’s local government, she has successfully designed and improved services and products, crafted strategies, and helped companies develop compelling value propositions that truly resonate with users. Her work in the climate-tech space during her MA in Service Design at the RCA earned her the honour of meeting HM King Charles. She is featured in The Telegraph and Wallpaper. She has shared her insights at SDinGov and the Service Design Network conference, guiding service design processes that balance business needs with user-centricity. Disha has expanded her influence as a design educator and coach, mentoring start-ups and teaching service design across the globe whilst sharing her knowledge at top business schools like IIM in India. She is also the founder of Service Design Careers. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
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