Governments shape our daily lives, yet for many citizens, they feel distant and unresponsive. Why does this gap exist, and how can we bridge it? Bernie Florido uncovers the disconnect between communities and government services, sharing how digital transformation can empower citizens and create stronger, more engaged societies. Bernie Florido is the CEO of Cocoflo Innovations, a company dedicated to enhancing civic engagement through technology. A former police officer and land developer, he combines his expertise in public service and urban development to create solutions that connect citizens with government services. As an advocate for social change, he also leads community initiatives supporting marginalized groups. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx