“2 Seconds!” does it take to form your first impression about someone. In his TEDx talk Jordy raises the importance of acting hospitable in every encounter.
You want to prepare yourself to find open doors and endless possibilities, which you don’t find by focusing solely on customer interaction. Customer interaction stops at the moment when a sales transaction has been made. Customer focus is no longer enough! Jordy believes that genuine hospitality can make a difference for every organization in every industry, and for every person in every situation.He is on a mission to turn every customer into a guest and challenges organizations to critically examine their current experiences. Today, Jordy invites us to explore how this shift in approach can lead to changes in the way organizations operate and interact with their customers.Mastering hospitality is an essential skill to make every interaction welcoming.
Jordy believes that genuine hospitality can make a difference for every organization in every industry, and for every person in every situation. As a speaker, trainer, and author, he helps teams grow towards a 9+ guest experience! Together with his business partner, Jordy has authored two influential books on mastering hospitality as an essential skill to make every interaction welcoming. With his first book, OBER! OBER!, he captured the hearts of organizations both within and outside the hotel and restaurant industry. After hundreds of workshops and thousands of participants, he presents a new vision in their new book GASTVRIJ!: Customer focus is no longer enough! As the cofounder of Studio Gastvrij, he is on a mission to turn every customer into a guest and challenges organizations to critically examine their current experiences. Today, Jordy invites us to explore how this shift in approach can lead to changes in the way organizations operate and interact with their customers. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
More from TED
- 1:07How a selfless mindset can build habits that stick #shorts #tedx#shorts #tedx #ted #mindset #health #change #fitness #selfimprovement #goals #habits #relationships
- 10:50The Hidden Cost of Cocoa - Can AI Save It? | Alejandro Soumah | TEDxSanDiegoImagine biting into a piece of chocolate, unaware of the hidden cost—child labor, unfair wages, and a system built to keep producers powerless. But what happens when AI tracks every transaction, verifies wages, and gives farmers ways to improve yields? AI startups are proving the cocoa trade doesn’t have to be a zero-sum game.www.alejandrosoumah.com www.linkedin.com/in/alejandro-soumah Alejandro Soumah leads RISO DATA, transforming West African cocoa through innovative supply chain modeling for transparency and sustainability. Raised on four continents by developmental economist parents, his multicultural background fuels a passion for equitable trade. Alejandro also founded COMPASS Institution, a nonprofit tackling global challenges like food insecurity with data-driven solutions.His work unites data science, agriculture, and sustainability, with research featured at the UCLA AI Conference and in publications on rice auto-sufficiency in Senegal and cocoa transparency in Ivory Coast. A former Quantitative Analyst at Goldman Sachs (FICC), he’s a vocal advocate for ethical supply chains, delivering talks on cocoa trade, data colonialism, and sustainability. Fluent in English, French, and Spanish, Alejandro is completing a Mathematics and Computer Science degree at UC San Diego. Learn more at alejandrosoumah.com. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
- 10:30The power of speaking up about domestic abuse | Simran Garcha | TEDxSurreySimran Garcha shares her transformative journey from a childhood marred by domestic violence and silence to a life of healing and advocacy. Raised in a South Asian family where silence was equated with strength, she unpacks the personal and cultural costs of suppressing truth. Through therapy and self-expression, she found resilience and launched initiatives like Simupstart, a mental health platform for teens, and GenConnect, fostering intergenerational understanding. Simran’s story underscores the power of speaking up, breaking cycles of trauma, and building community. Viewers will learn how courage and connection can dismantle silence and inspire healing, creating a culture where every voice is valued and heard. Co-founder of Nonprofit GenConnect, UBC student studying GRSJ (Gender, Race, Sexuality & Social Justice)Simran is a passionate advocate for breaking the silence surrounding intergenerational trauma in South Asian communities. By sharing her personal story of resilience and battle against silence, it’s her mission to foster empathy and mutual healing for those who have endured similar pain. Mental health does not discriminate or look the same for everyone, and through her work, Simran aims to empower others to reclaim their voices to break the cycles of trauma and repression. She developed Simupstart, a mental health resource platform that offers accessible support for youth to share their stories and find community, reminding them they are not alone. Simran is also the co-founder of GenConnect, a non-profit that bridges generations by fostering meaningful connections between youth and seniors.As a student majoring in Gender, Racial, and Social Justice at UBC and minoring in Psychology, Simran's academic and personal experiences deeply inform her advocacy. She speaks for herself and the countless others whose voices have been drowned out by fear and cultural stigma. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
- 10:31The Magic of Pursuing Your Passion | Gabriella Lester | TEDxSurreyGabriella’s talk explores the transformative power of pursuing your passion. She shares her journey of discovering a love for magic at age 10, a spark that ignited a lifelong pursuit, leading to performances on global stages and overcoming immense personal challenges. From inspiring joy in a terminally ill woman to finding resilience after trauma, Gabriella reveals how doing what you love can shape your identity and impact others. The talk urges viewers to chase their big or small passions despite risks or setbacks, as they are essential to happiness and personal growth. Viewers will learn how passion fuels purpose, offering a roadmap to living a fulfilling and unique Award Winning MagicianGabriella is a 21-year-old magician, escape artist, TV producer, and consultant. She’s been featured in the New York Times, performed on some of the most significant stages in Vegas, appeared on the hit TV series Penn and Teller Fool Us, and has been solo touring Europe and North America for several years.However, her life off-stage has had no shortage of turbulence. Throughout the ups and downs, twists and turns, her passion has driven her through the unpaved and unpredictable parts of life.Her goal is to become the role model and performer she wished she had while growing up, proving that no single event defines who you are and, most importantly, inspires people to pursue their passions. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
- 14:24Dancing with Fear: A Climber's Guide to Entrepreneurship | Lauren Basler | TEDxIESEBarcelonaDancing with Fear: A Climber's Guide to Entrepreneurship - Lauren Basler A start-up coach and rock climber, turns resilience and strategy from the climbing wall into breakthroughs for teams. She reveals how grit and connection drive success in business and life. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
- 13:29Can Politics Be Healthy? Lessons From the Belly of the Beast. | Layla Zaidane | TEDxJacksonvilleWhat if the key to fixing our broken politics isn't just electing the right leaders—but helping them thrive once they're in office? In this talk, Layla Zaidane shares inspiring stories of Gen Z and millennial elected officials breaking through gridlock to deliver actual results. With memes and real-life stories, including a lawmaker balancing floor votes with fatherhood and a trailblazer rewriting campaign finance laws for working parents, Layla explores the systemic barriers young leaders face and what is possible once those barriers are removed. Packed with optimism and actionable solutions, this talk will leave you with a renewed sense of hope and belief in the power of the rising generation to shape a better future for democracy.#Leadership #Politics #GenZ #Millennials Layla Zaidane is the President & CEO of Future Caucus, the largest nonpartisan organization of young lawmakers in the U.S., working with over 1,800 Gen Z and millennial leaders in Congress and state legislatures to bridge divides and shape future-focused policies. A nationally recognized expert on youth engagement, Layla has been featured in Forbes, People Magazine, and The New York Times. Prior to Future Caucus, she led advocacy efforts at Generation Progress and managed campaigns like It's On Us with the White House. A Georgetown University graduate, Layla is a Fellow of the Civil Society Fellowship and a member of the Aspen Global Leadership Network. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
